Refund policy

We do not offer returns or exchanges.

An exception can be made if your product was not received or arrived in damaged condition, at which point to start a return, you can contact us at contact@amourfrontdoor.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@amourfrontdoor.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, the original sender of the gift will be notified and the refund, if applicable, will be processed to the original method of payment.